Whether you’re taking your first step into renting, relocating across Plymouth or simply looking for your next home, we’re here to help. We offer a wide ranging selection of a rental properties and pride ourselves on providing a professional, friendly service from your first enquiry through to moving day and beyond.
Our experienced team understands that every move is different and is always happy to answer your questions and guide you through the process.
Once you’ve found a property you’d like to rent, the first step is to arrange a viewing. Simply register your interest through the website where you found the property advert and complete our short online enquiry questionnaire. This helps us understand your circumstances, answer any initial questions and decide whether the property is likely to be a suitable match before allocating viewing appointments.
The rental market remains highly competitive, with many of our properties receiving significantly more enquiries than there are viewing appointments available.
In line with the principles of the Renters’ Rights Act, viewings are not allocated on a first come, first served basis. Instead, enquiries are assessed using our Applicant Enquiry, Shortlisting & Viewing Allocation Policy, taking into account the landlord’s legitimate requirements and the suitability of the property for the applicant.
Our standard process is to receive enquiries online rather than by telephone. However, where this would place someone at a substantial disadvantage—for example, because they do not have access to the internet or require additional assistance—we will make reasonable adjustments wherever possible.
If you’ve viewed a property and would like to rent it, simply let us know and we’ll guide you through the next steps.
One of our team will contact you to complete a detailed Offer to Rent, usually over the telephone. We’ll gather the information needed to present your offer accurately to the landlord and send you a copy to check before it is submitted.
If the landlord wishes to proceed, your offer will be accepted subject to contract and satisfactory referencing. We’ll then ask you to:
Pay a holding deposit of one week’s rent.
Sign our Tenancy Application & Standard Terms.
Once we’ve received both, we’ll remove the property from the market, cancel any remaining viewings and instruct our independent referencing partner to begin the referencing process, sending you the links needed to complete your references.
Until both the holding deposit has been paid and the signed Tenancy Application & Standard Terms have been returned, the property will normally remain available for viewings and the landlord may consider other offers. If you wish us to reserve the property for you, we therefore recommend completing these steps as soon as possible.
Our independent referencing partner will carry out the agreed checks and provide the results to us. Once the referencing has been completed, the landlord will review the outcome and make the final decision on whether they wish to proceed with the tenancy.
If the landlord confirms they wish to proceed, we’ll prepare your tenancy agreement and send it to you for signature, together with an invoice for your security deposit.
Once the tenancy agreement has been signed by all parties and your security deposit has been paid, we’ll execute the tenancy agreement. We’ll then ask you to pay your first month’s rent, less the holding deposit already paid. This payment must be received by the tenancy start date.
We’ll keep you informed throughout every stage of the process and are always happy to answer any questions along the way.
We don’t recommend you give notice on your current home, arrange removals or commit to any moving costs until we’ve confirmed that your referencing has been completed, the landlord has confirmed they wish to proceed, the tenancy agreement has been executed and your tenancy start date has been confirmed.
For more information about the checks carried out during referencing, please see our independent referencing partner’s Referencing Checklist, available below.